FAQs

There are no charges at all for creating a Live or Demo account on the CMC Tracker platform. There are however holding costs when carrying a financed position past 17:00 New York time, for more information please see our question on 'What are holding costs?'

You will need to have Adobe Flash Player version 10 or higher installed and internet access to use the Web based app. Flash Player 10 does not run on most 64-bit browsers, this may result in issues when logging on to the CMC Tracker platform. If this is the case, then please use the link below which will show you a step by step guide on how to download a 32-bit browser which you can use to get onto the CMC Tracker platform.
Download 32-bit browser

Use our Product Library to search for any Product. If you know the name, stock code or common nickname simply type it in and search. Or you can browse through our list of companies, indices, commodities and currencies and filter by type, region and country.

There is no real minimum when trading CFDs, new fractional ownership allows you to own a fraction of any asset, meaning you can decide to invest in a half, a tenth or even a hundredth of a share. The choice is yours.

The maximum stake varies according to each instrument. Just click on the fact sheet icon next to the instrument name to see the maximum Investment on the CMC Tracker platform.

Yes. If you have an iPhone you can trade on your mobile phone. Simply visit the App Store from your iPhone and search for CMC Markets to download or click here for more information.

Yes, anywhere you can get internet access, as the CMC Tracker platformis web based.

You can only deposit funds into your CFD account using your local currency. Please contact a member of our Customer Management Team for assistance on 1300 303 888 or via email at info@cmcmarkets.com.au

Yes. Our demo accounts are free and unlimited use trading platforms. All you need to do is provide a valid email address and you will be able to start in less than a minute.

Your username is the email address you specified when you opened your account.

If you cannot remember your password, either use the "Forgot password?" link on the sign in page or contact a member of our Customer Management Team for assistance on 1300 303 888 or via email at info@cmcmarkets.com.au

You will receive a welcome email from us that contains your account number. This can also be found by clicking on the 'Preferences' icon in the top right hand corner of the CMC Tracker platform and then selecting the 'Information' tab.

The CMC Tracker Platform requires you to set up a new account. However, if you are an existing customer we can help you migrate to the new CMC Tracker platform, contact our Customer Management Team on 1300 303 888 or via email at info@cmcmarkets.com.au for more details.

When you open and fund your CFD account you will have access to an account manager for your first few weeks. They can help you with any questions you may have, assist you with navigating CMC Tracker platform and Apps and provide further information about our products. In addition, they can arrange your attendance at any of our seminars, webinars and one-to-one training to suit your needs. Please note that account managers do not provide tips, trading or investment advice.

Watch our introductory video Take a Tour for a short demonstration of how to use the CMC Tracker platform and Apps and place orders. These tours can also be found on the CMC Tracker platform using the 'Guided Tours' icon. If you are unsure, you can start by using our free unlimited use demo account and run through placing orders there. (Click here here for a step by step guide to placing a trade)

The CMC Tracker platform is fully automated for Order execution, meaning there is no dealer intervention. Order tickets can be opened from the buy or sell buttons on any window or quote panel. Choose whether you want a Market or Limit Order, enter your transaction size in units or monetary amount, set your Stop Loss or Take Profit values (if you want to) and click Confirm. Please note that the Price at which the Order will be executed may be less favourable to you than the Price you see on the CMC Tracker platform when you place the Order (for instance, due to market movements between the time you confirm your Order and the time the CMC Tracker platform executes your Order or poor connectivity).

You can place an order to open by placing a Limit Order. On the Order ticket, 'toggle' between Market and Limit order. Then type in your ‘Target Price’ or utilise the inbuilt charts and the Limit Slider to help choose one against historical prices.

Finally, select the date that you want the Order to be ‘Valid Until’, enter your trade size in units or amount then set your Stop Loss or Take Profit values (if you want to) and click Confirm.

You cannot open a long position and a short position at the same time. You can however have a Ticket Price window open to see the direction movement of the instrument, from which you can open a long or short position.

Yes, but we don't call them OCO orders. You can set up Stop Loss and Take Profit orders for every trade, as all orders are automatically linked together. If you close your trade or the Stop Loss or Take Profit order is triggered all other linked orders will be cancelled.

Yes! Just select Trailing under the Stop Loss section within the Order Ticket. Then simply choose the number of points or the monetary amount you wish your Stop Loss to trail the most favourable price.

You can also edit your Stop Loss orders at any time to turn them into trailing stops or back to a regular stop loss.

Market Order: A Market Order is an instruction to immediately buy or sell at the prevailing price at that time. When you place a Market Order with CMC Markets, a buy or sell order will be executed as soon as possible at the first available price, which may or may not be the price you see on the screen.
Limit Order: A Limit Order allows you to set an order at a specific price that is independent of any existing trade, meaning you can set an order to enter a position at a price different from the prevailing price at that time. They will behave differently depending on whether you set the Target Price above or below the market price available at the time you place the order.

• A Limit Order to buy at a Price below the prevailing market Price will be executed at the first available Buy Price which is equal to or less than the Target Price.
• A Limit Order to buy at a Price above the prevailing market Price will be executed at the first available Buy Price which is equal to or more than the Target Price.
• A Limit Order to sell at a Price above the prevailing market Price will be executed at the first available Sell Price which is equal to or more than the Target Price.
• A Limit Order to sell at a Price below the prevailing market Price will be executed at the first available Sell Price which is equal to or less than the Target Price.

Stop Loss and Take Profit: Stop Loss and Take Profit orders are risk management tools that are used in the context of an individual trades:

• Stop Loss orders aim to limit your losses in an unfavourable market.
• Take Profit orders aim to capture your profits.
• For both order types, you set the Target Price at which you would like the order to be executed. When the relevant price of the product reaches or crosses the Target Price, the order is executed at the first available price, which may or may not be your Target Price.

Trailing Stop Loss: A Trailing Stop Loss is a cross between a Stop Loss and a Take Profit. It aims to limit your losses when the market moves against you, however, when the market moves in your favour, the Target Price moves with it, aiming to secure any profitable movement in price. When you place a Trailing Stop Loss, you specify a number of ‘points’ away from the prevailing price at that time. As the market moves in your favour and you have an unrealised profit, the Target Price of the order will stay the same number of ‘points’ away from the most favourable price to you. When the market falls, the Target Price will remain at that price.

When the relevant price of the instrument reaches or crosses the Target Price, the Order is executed at the first available price, however due to market conditions such as gapping, the first available execution price may or may not be your Target Price, therefore your Target Price cannot be guaranteed.

The spread is the difference between the price you buy at and the price you sell at. The spread for each instrument varies and can be found by clicking on the > arrow next to the instrument and selecting the Overview tab.

Financing is a powerful tool that allows you to invest without tying up large percentages of your own capital.

We offer a flexible approach to financing on the CMC Tracker platform. Gone are the days of being forced to take on fixed leverage - now you are in control. You can easily increase or decrease the amount of financing you would like to use on each transaction. You can invest using no leverage, or invest with full leverage, the decision is yours.

The trading hours for each instrument varies and can be found by clicking on the > arrow next to the instrument and selecting the Overview tab.

The prices of the CMC Products are generated in real time electronically by the Platform, and while those prices take into account various prices from various sources, they are not taken from any particular source. As such, the prices at which you open and close Trades are exclusive to the CMC Tracker platform and should not be compared to prices you may see elsewhere. (CMC Markets offers a quote regardless of a trade actually being placed on any exchange).

Our comprehensive charting package has more than 45 technical studies (including MACD, RSI and DMI) and over 20 technical overlays (like Moving Averages and Bollinger Bands). We also have a range of drawing tools (such as Support and Resistance Channels) along with adjustable time frames of historical data of up to 5 years for each instrument.

You can close out a position that you have on an instrument by clicking on the ‘Account’ icon, selecting the position you wish to close and then clicking on the red cross icon. You will then receive a new pop-up asking you to ‘Confirm’ or ‘Cancel’ the request.

Positions remain open until either you close them, a Stop Loss or Take Profit is triggered or the Account Value drops below 20% of the minimum potential margin requirement for all leveraged positions (which includes short positions with 0% financing) at which point the Platform will look to invoke the Close-Out procedure and close all of your positions (including fully funded positions, which are long positions with 0% financing).

If the Close-Out level is invoked all open positions on the account will be liquidated in the order in which they were opened (on a ‘first in’, ‘first out’ basis). The CMC Tracker platform will look to close out your open trades at this level to protect you from losing more than what is held in your account.

A Holding Cost is incurred if a trade is held open at 17:00 New York Times each day, including weekends. The Holding Cost is the sum of both the Transaction Borrowing Cost and the Transaction Carrying Cost. The Transaction Borrowing Cost is applied to the unfunded portion of the trade and the transaction Carrying Cost, which is equivalent to the cost of carrying the underlying asset, is applied to the total value of the trade. For full details please refer to our CMC Tracker PDS.

When you place a trade with CMC Markets and use any optional financing you will incur a Borrowing Cost. The Transaction Borrowing Cost is the cost of ‘borrowing’ the value of the unfunded portion of a trade. We calculate the rate applicable to the Borrowing Cost with reference to interbank lending rates. The Borrowing Cost is only applicable to trades on the following product types: Indices, Companies and Commodities. For full details please refer to our CMC Tracker PDS.

CMC Markets products are priced with reference to underlying assets. Investing directly in such assets carries an associated cost of physically holding those assets for a period of time. For instance, if you buy futures on crude oil, someone has to store that oil until the delivery date. The Carrying Cost represents the cost involved in holding an asset. The Carrying Cost is only applicable to trades on the following product types: Commodities and Currencies. For full details please refer to our CMC Tracker PDS.

Yes, you will need to download Adobe Flash Player version 10 or higher if it is not already installed.

You can install Adobe Flash Player by going to http://get.adobe.com/flashplayer and following the prompts. Flash Player 10 does not run on most 64-bit browsers, this may result in issues when logging on to the CMC Tracker platform. If this is the case, then please use the link below which will show you a step by step guide on how to download a 32-bit browser which you can use to get onto the CMC Tracker platform.
Download 32-bit browser

Most workplaces will have a firewall on their network and this can occasionally prevent the Tracker platform from loading correctly. This can usually be resolved with a simple change to the proxy settings in the LAN settings of your web browser.

We are aware of some customers experiencing difficulties in accessing the Tracker platform when using Windows 7 and Google Chrome. To ensure that you can access our trading platform, please follow these instructions.

• In your Google browser type about:plugins
• Click on Details (top right hand corner)
• Check if you've got both Google Chrome and MacromedFlash Plugins (This will be the first sets of Plugins)
• If you've got both and they are enabled, Click on the "Disable" button under Google Chrome to Disable it

If you've got one(which will be Chrome), still Disable the Google Chrome plugin and install Adobe Flash Player ( http://get.adobe.com/ )

Below is a screen shot of what the Plugins should be after making the above changes.

Often the last visit to a website is cached in the browser history. Clearing your browser history and temporary files will usually resolve this.

Settings, such as 'Transaction Based Stop Loss' are automatically saved when they are edited on the CMC Tracker platform. Your last viewed layout is also automatically saved when you log out of the CMC Tracker platform, this will be the same view when you log back in, however at present you cannot save multiple layouts.

Your account balance is always visible in the bottom right hand corner of the screen. You can also see the details of your available Cash, your Margin used and your current Profit or Loss. These items added together give you your Account Value. This section can be hidden by clicking on the ‘Hide Mini Account’ icon.

Use our Product Library to search for any Product. If you know the name, stock code or common nickname simply type it in and search. Or you can browse through our list of companies, indices, commodities and currencies and filter by type, region and country.

Performance is the percentage increase or decrease of a particular instrument’s price over a ‘Time Range’ that you can select in the Product Library filter or instrument’s Chart.

Volatility expresses the degree to which the yield on an investment varies from a mean value in a specific period of time, this makes it a measure of risk. Commonly, the higher the volatility, the riskier the instrument. On the CMC Tracker platformthis is shown as a percentage over a ‘Time Range’ that you can select in the Product Library filter or instrument’s Chart.

Click on the > arrow next to the instrument name and click on the News tab for product specific news. Or for more general market related news as it happens click on the News icon in the bottom left corner of the CMC Tracker platform.

Open the Account window and click on the History tab. You can then sort and filter your history by clicking on the column headings. If you require an electronic copy click the print icon and a PDF version of your statement will be created.

The CMC Markets App is compatible with all iPhone and iPad models.

Simply visit the App Store from your iPhone or iPad. You can click here to download the CMC Markets App.

You can use the same account on the web and on your iPhone or iPad. If you already have an account, you can sign in using the same details.

Receiving a call or text message will interrupt the connection until that communication has ended. Receiving an email will not directly interrupt the connection.

It can take a few seconds to reconnect if the 3G connection drops out when roaming so please be patient. Once you’re reconnected you'll see a message on the bottom of your screen.

The CMC Tracker App doesn’t use any data when in the background. So feel free to go ahead and multitask without worrying about additional data charges.

It’s easy – every time there’s a new version available you’ll receive a notification from the App Store.

You can search for any product by tapping on the ‘Library’ icon in the menu bar. Here you can search by name or alternatively filter results by type, region, country, performance and even volatility.

Yes.
iPhone - To see a chart for any product simply click the information icon (i) on the left hand side next to the price. This will bring up a comprehensive fact sheet, and then click the chart icon in the bottom right of screen.
iPad – Simply select an instrument from the Product Library and then tap anywhere on the result line to load that instruments fact sheet. Then tap the chart icon in the top right.

iPhone - Rotate your iPhone horizontally to view a full sized chart. You can then zoom in on price by changing the price frequency from 1 week up to 5 seconds.
iPad – Double click on any loaded chart to enter full screen mode.

By tapping and holding down two positions on the chart you can scroll your fingers to the left or right to see the percentage rise or fall between those two points.

It’s easy - tap the 'Watchlist' icon in the menu bar, then tap on 'Create New Watchlist'. Give your Watchlist a name and then click 'Done'. You can create as many different watchlists as you like.

Use the 'Library' to find the product you want. Tap on the 'Add' icon, and then simply select the Watchlist you want to add to.

No. Watchlists are stored on each App individually and are currently not transferable.

Tap on the buy price or the sell price and an order ticket will appear. Then select from Market or Limit Order, the trade size in units or amount, percentage of trade you want financed, any Stop Loss and Take Profit levels and then tap on Confirm to finish. Use the inbuilt charts to help you set your risk management orders against historical prices.

If you do not receive a confirmation screen then it is likely your trade has not gone through. You can go into your account and check your positions to check whether or not a trade has gone through. Trades that aren’t completed or that are frozen for more than 60 seconds should automatically time out. If you need any assistance, don’t hesitate to contact our Customer Management Team for support on 1300 303 888 or via email at info@cmcmarkets.com.au.

Tap on the 'Payments' icon in the menu bar. Here you can transfer money securely into your trading account. Information about the different types of options will be displayed on screen.

To withdraw funds please contact our Customer Management Team who will be able to do this for you, on 1300 303 888 or via email at info@cmcmarkets.com.au. This functionality will soon be built into the payments icon on the CMC Tracker App for iPhone and iPad.

Your payment has most likely not been processed. If in doubt please check your account balance under 'Account' or alternatively call us on 1300 303 888 or via email at info@cmcmarkets.com.au and we’ll be happy to help you.

All settings for the CMC Markets App are stored on the CMC Markets server - except for watchlists which are stored on your mobile device. Please note these settings are only applicable to the iPhone and iPad individually and not our CMC Tracker web platform.

Please click here for more information on our iPhone App.

Please click here for more information on our iPad App.

Nothing will happen to your account. You are simply uninstalling the application from your iPhone or iPad, your account will still be active and you can access it online via our website.

If you already have a demo account, on the log in page there is a button called 'Open a live account' if you select this the website will use your demo account details. All you need to do is complete the additional fields, to create a Live account.

You can begin trading using as soon as your application has been successfully completed and you have funded your account. For most customers this will happen within minutes of submitting your application. However, there will be cases where additional documentation is needed before we can process your account application.

We need a customer's personal information (such as full name, address, telephone number etc.) to confirm who customers say they are. Security of our customers' information, your personal data, is of the utmost importance to us.

We may use your information to make further enquiries about you, including checks to combat fraud.

Please contact a member of our Customer Management Team on 1300 303 888 or via email at info@cmcmarkets.com.au. They can assist you with any account enquiries you have.

Upon opening a live account, you will receive an account manager for the first few weeks to ensure that any questions or problems you have are properly resolved. Please note that this service does not include the provision of trading or investment advice. Thereafter, you will be able to contact the Customer Management Team via the ‘Live Help’ icon within the CMC Tracker platform, or alternatively via telephone on 1300 303 888 or via email at info@cmcmarkets.com.au.

You can sign into your account as soon as your application is accepted and you set up a username and password. However, you won’t be able to place a trade unless there are sufficient funds in your account to hold an open position. If you want to try the Platform first then you can open a free unlimited use demo account.

We do not insist on a minimum account balance. However, you should ensure you have enough funds deposited with us to meet your trading and investment needs.

You can fund your account either via the CMC Tracker platform 'Payments' icon or call our Customer Management Team on 1300 303 888, who will transfer you to our secure telephone system which will take your payment for you. If funding via the CMC Tracker platformyou will find the 'Payments' icon in the lower left navigation pane, click here to transfer funds in and out of your account (please 'Allow pop-ups’). Click on the ‘Payments’ tab, you will then be prompted to enter in your card details, the amount, and then hit ‘Submit Payment’.

If you registered your bank account details during the account application process, you can withdraw funds to this account from within the 'payments' tab of the CMC Tracker platform.

If you do not have a bank account registered to your account, you will need to complete the Bank details lodgement form (CMC Tracker platform) and return it to us together with a physical copy or screenshot of your bank statement clearly showing your name, address, BSB and account number. Once this is registered to your account, you will be able to withdraw funds from within the 'payments' tab of the CMC Tracker platform

On the CMC Tracker platform, click the ‘Payments’ icon, then the ‘Payments’ tab. Here you should see your previously authorised cards from where you can choose which to use, to make a payment. Enter the ‘Amount’, your CV2 (security number), and finally ‘Submit Payment’.

Currently you can use up to 3 cards to fund your CFD account.

For security purposes this is not possible.

CMC Markets bank account details can be found on the 'Bank Transfers' tab, of the 'Payments' icon on the CMC Tracker platform. Once you have the details, you will need to process the transfer using your own online banking system or from a bank branch. Please ensure you send us money from a bank account held by you. We do not accept Cash deposits.

Your bank will send the funds to the CMC Markets bank account. Once they are credited to our account, we will credit it to your CFD account, subject to our normal fraud checks.

While logged into your CFD account, select the ‘Payments' icon and click the ‘Withdrawals’ tabs. Enter the amount you wish to withdraw, then select “Withdraw funds” button. The system will then process the withdrawal for you. Or you can contact the Customer Management Team on 1300 303 888, who can also process the withdrawal for you. Please note, funds are returned to your cards first. If you have used more than one card to fund your account, the funds are returned based on which card you used first.

A verified bank account will allow you to fund your account directly with bank transfers, without the payment being stopped and sent for exception handling by our payments team.

If this occurs please contact the Customer Management Team on 1300 303 888, with details about what happened, when it happened and if the card(s) were stolen or lost and if any other personal details were compromised.

All customer funds are segregated from any other CMC Markets’ funds. We will hold an amount equivalent to your Account Value less your total minimum margin requirement in this segregated account.

No, each customer can only have one CFD account.

No. CMC Markets is an order execution firm only.

This option will be coming in the future. Watch this space.

It is impossible to eliminate all your risk. To minimise your losses you can consider using Stop Losses so that trades are closed before your losses exceed a certain level. (Please remember that Stop Losses are not guaranteed). In addition, please bear in mind when trading with CFDs that the higher the optional financing rate you use for a transaction, the higher the risk.

You can generate your own statements any time you like from the Account window in the History tab by filtering according to the date. This can then be exported into a PDF or CSV file for saving or printing.

You can see your entire trading and payment history by opening the Account window and clicking on the History tab.

Please contact our Customer Management Team on 1300 303 888 or via email at: info@cmcmarkets.com.au

Please contact our Account Management Team in writing, either to info@cmcmarkets.com.au or to our registered address. You will need to provide your full contact details and your account number. We will endeavour to contact you by phone to confirm your closure; if we cannot contact you by phone we will always send you an email. You may need to reply to that email to confirm your closure request.

If you would like to express dissatisfaction with any area of service from CMC Markets and would like to formally register this complaint, please use the following link for more information.